Shipping & Returns
SHIPPING & Delivery
We're located in Cambridge, New Zealand, and are excited to now have worldwide shipping available! Please note, we only ship to physical addresses - not PO boxes.
Located in New Zealand?
New Zealand Courier - $4.00 - $6.50 depending on weight (2 - 3 working days)
New Zealand Courier (Rural) - $5.00 - 10.00 depending on weight (3 - 6 working days)
Located in Australia?
NZ Post International Air Small Parcel (untracked): $10.00 - $15.00 depending on weight (3 - 10 working days)
Located somewhere else?
All shipping fees are calculated on weight, please enter your address at checkout for an accurate shipping fee calculation. We estimate that shipping fees will be between $15.00 and $25.00 NZD depending on your purchase. All international orders are shipping via International Air Post and will arrive within 3 - 10 working days (subject to delays due to COVID-19)
Return & Exchange Policy
If an item arrives and is faulty or damaged, please contact us within 10 days of the item arriving to organise an item exchange or refund. Please note, there is no reimbursement for original shipping charges or return shipping, however ideally please return the item in their original packaging and mailer. The item must be sent back to us with tracking included, and this parcel is your responsibility until it reaches Live Lively. We will not accept refunds if the product has been used, or if you have changed your mind. We also do not accept refunds on sale or discounted items.